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Utilities :: Telephone Service
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Title
Description
Office of information, claims and suggestions (OIRS)
The service allows obtaining information, making claims and presenting suggestions to the institution. The requirements are defined by SUBTEL as follows: Information: queries regarding telecommunications rights, laws, decrees, regulations, regulations or documentation in general that SUBTEL has issued or issued and procedures to be followed by users to make use of the services that the service provides
Claim against a telecommunications company (second instance)
It allows to file a complaint with the Sub-secretariat of Telecommunications (SUBTEL), in case of not having received a response after having made a claim in the first instance. You can also appeal if the statement by the telecommunications company does not satisfy you. The procedure can be performed throughout the year.
Comparator of plans and tariffs for telecommunications services
It allows access to a system that compares plans and rates of the offers available in the market of mobile telephony, fixed telephony, internet, television and packaged mixed services. The service is available throughout the year.
Complaint about telecommunications services
The SUBTEL receives complaints made by users or providers of telecommunications services, regarding possible irregularities of non-compliance of regulatory bodies, plans and technical standards, related to Law N ° 18.168 of the General Telecommunications Law.
SUBTEL claims management system
It allows registering to make claims against telecommunications companies and, also, request the mediation of the Undersecretariat of Telecommunications (SUBTEL). You can also check the status of a claim. The service is available throughout the year.
Claim against a telecommunications company (first instance)
It allows the user of a telecommunications service to present a complaint to his provider. If the company's response does not satisfy you or if it does not respond, you can file a claim at second instance. The company must respond to users within a period of five business days.
File administrative appeals against claims resolutions
File administrative appeals against claims resolutions of the Sub-secretariat of Telecommunications (SUBTEL), which consists of the presentation of an administrative appeal (replenishment, hierarchical, replenishment with subsidiary hierarchy, extraordinary revision, etc.) against the resolution of the claim emanating from the Undersecretariat of Telecommunications (SUBTEL),
Request not to receive massive advertising shipments
The Do not disturb! Application allows you to express your desire to be erased from the lists of massive advertising or promotional mailings that companies make through: E-mail. Telephone calls. Text messages (SMS). Conventional mail.
Search mobile phone antennas in process
Consult mobile telephony antennas that are in process in the Sub-secretariat of Telecommunications (SUBTEL), information that allows to know the publication of the extract of the Technical Project in the Official Gazette and, if it deems pertinent, within 10 days after the publication present opposition to the Minister of Transport and Telecommunications.
