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Chile
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Title
Description
Claim for rising ISAPRES plans
Allows you to claim before the Superintendence of Health for the increase in the base price of your health plan. The Superintendence of Health will resolve the claims directly in the ISAPRE, applying the criteria already defined by the courts of appeals in previous judicial decisions.
Mediation for health damages occurred in public health facilities
It is a non-confrontational procedure between users and public health establishments to seek mutually convenient agreements that make it possible to repair the damage caused as a result of health care. It will not be possible to resort to courts of justice without first having mediated before the Council of Defense of the State (CDE) or before mediators registered in the Superintendence of Health. Have more information.
Claim against FONASA or ISAPRES
It allows the Health Superintendence to express the dissatisfaction of an affiliate of the health system, whether public (FONASA) or private (ISAPRES), when it feels that their rights have been violated. You can complain to the Superintendence of Health if, for example, you are not satisfied with the increase in the price of your ISAPRE plan. The procedure can be performed throughout the year.
Comprehensive Citizen Attention System (SIAC) of SENADIS
Allows inquiries, complaints, suggestions, congratulations and requests for access to public information to the National Disability Service (SENADIS). The procedure can be performed throughout the year.
Reception of consultations made to the Superintendence of Health
The Superintendence of Health has available face-to-face, telephone, online and via traditional postal mail to receive queries submitted by users of isapres, Fonasa and the general public. The online contact allows sending a query, opinion, suggestion, congratulation or complaint through the website.
Request for information from the Superintendence of Health (Transparency Law)
It allows requesting public information from the Superintendence of Health, contained in acts, resolutions, files, contracts, agreements and minutes, in addition to the one that has been prepared with public budget, whatever its format or support, except for legal exceptions (see article 21). of Law No. 20,285).
Information on additional coverage of ISAPRES
It allows access to information about the Network of Providers for Additional Coverage for Catastrophic Diseases (CAEC) that provides the health plan contracted by the beneficiaries of an ISAPRE.
Claim for infractions of the law that prohibits the guarantee check and other conditions for health care
It allows patients to make a claim when a health provider demands payment guarantees for the following benefits: Urgent vital care or serious functional sequelae: providers can not demand documents or consult business history to condition health care.
Request for information from FONASA (Transparency Law)
It allows requesting public information from the National Health Fund (FONASA), contained in acts, resolutions, files, contracts, agreements and minutes, in addition to the one that has been prepared with public budget, whatever its format or support, except for legal exceptions ( see article 21 of Law No. 20,285).
Incorporation of a health charge to Fonasa
It allows a contributing holder of the National Health Fund (Fonasa) to incorporate a charge so that it can access medical benefits, such as: Buy bonds to use them in private health centers in agreement with Fonasa. Buy a PAD bonus or "known account". Apply for medical loans to finance part or all of health care. Access benefits with financial coverage in the public health network, according to the classification of the holder's income.
National Fund for Inclusive Projects (FONAPI) 2018
It allows financing initiatives that contribute to the social inclusion of people with disabilities. Institutions interested in participating should propose initiatives within one of the following areas: Inclusive health Technologies for inclusion Culture Sport Labor inclusion Inclusive communications from a rights perspective
Financing of Technical Aids for People with Disabilities
It allows access to total or partial financing of technical aids and / or technologies for inclusion, as a way to improve the functionality and autonomy of people with disabilities, facilitating their social inclusion in society. Get more information, and review the technical guidelines financing of technical aids 2018. It ended on May 11, 2018.
Comprehensive Citizen Attention System (SIAC) of SENADIS
Allows inquiries, complaints, suggestions, congratulations and requests for access to public information to the National Disability Service (SENADIS).
Sponsorship for social inclusion initiatives for people with disabilities
It allows requesting the sponsorship of the National Disability Service (SENADIS) for initiatives carried out by public and private, non-profit and non-profit institutions, and companies in the country that promote the social inclusion of people with disabilities. Have more information. The sponsorship of activities must be requested, at most, 20 working days before it is carried out.
Inclusive Local Development Strategy (EDLI) 2018
The Inclusive Local Development Strategy, EDLI, is a multiprogrammatic offer, whose purpose is to generate a growing process of social inclusion of people with disabilities, their families and organizations in the territories. It considers a plan of support to the municipalities with the purpose of promoting important intersectoral actions to stabilize a long-term public policy that strengthens social inclusion plans for people with disabilities
Digital library specializing in the Chilean health system
The Superintendence of Health counts among its services with a digital library specialized in information about the Chilean health system, created with the purpose of monitoring and evaluating its evolution.
Incorporation of a health charge to Fonasa
It allows a contributing holder of the National Health Fund (Fonasa) to incorporate a charge so that it can access medical benefits, such as: Buy bonds to use them in private health centers in agreement with Fonasa. Buy a PAD bonus or "known account". Apply for medical loans to finance part or all of health care. Access benefits with financial coverage in the public health network, according to the classification of the holder's income.
