| Country: | Croatia |
| Title: | HAKOM e-Appeal |
| Description: | HAKOM is competent to resolve disputes between users and operators only after the user has exhausted the ability to resolve an objection with the operator. In the procedure for resolving disputes, HAKOM can make an appropriate decision, which is binding on the operator, ie opinion or proposal that is not binding for the operator. |
| Link: | http://www.hakom.hr/default.aspx?id=61 |
| Category: | Antitrust and Consumer Protection |