| Description: |
When you as a consumer do not manage to amicably resolve a dispute with a trader and hence require assistance from the Office for Consumer Affairs, you will need to lodge a complaint by filling in the complaint form. In this form you are required to provide your personal details, the details of the trader you have a dispute with, information on the type of product or service purchased, and also a brief description of the problems encountered. Together with the complaint form you are also required to attach copies of the documents related to the problematic purchase. |
