| Country: | Germany |
| Title: | Dispute Resolution - Application procedure for out-of-court settlement in case of violation of the Telecommunications Customer Protection Ordinance (TKD) |
| Description: | For the purposes of out-of-court dispute settlement between telecommunications customer or postal customer and provider regulate the Telecommunications Customer Protection Ordinance, respectively the Postal Services Ordinance, that the customer in the violation of its own rights, which he is entitled to under this Regulation, the Federal Network Agency. |
| Link: | https://app.bundesnetzagentur.de/Schlichtung/ |
| Category: | Government Services :: Communication and Feedback |