New Zealand

Antitrust and Consumer Protection

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Title	Description
Complain about something you bought	If you buy goods that don’t work like they’re meant to, are faulty, or haven’t arrived in time or in acceptable condition, the Consumer Guarantees Act gives you the right to claim a refund, repair or replacement. This includes second-hand goods and gifts.
Complain about your ISP	If you're having a problem with your internet service provider (ISP), or feel that you've been treated unfairly by them, you can make a complaint.
Your rights when making a consumer complaint	You have the right to complain if something you’ve bought doesn’t work, a service hasn't achieved the result that was agreed, something hasn't been delivered on time, or you've been misled by an advert.
Your rights even if you don't have a warranty	Even if your warranty has run out, you still may be able to get your goods repaired or replaced under New Zealand law.
Protect yourself when you’re buying things online	Know your rights when you’re shopping online — and what to do if anything goes wrong.
Complain about your bank	If you’re having a problem with your bank, you can ask the Banking Ombudsman Scheme to investigate. The scheme is independent and free to use.
Insurance problems and complaints	If you have a problem with your insurance company that you can’t solve with them, you can take your complaint to a free dispute resolution service.
Financial adviser problems and complaints	If you have a problem with your financial adviser that you can’t solve with them, you can take your complaint to a free dispute resolution service.