Spain

Antitrust and Consumer Protection

Title	Description
Information about the rights and duties of the consumer	All the necessary information to defend your rights as a consumer and user.
Consumer Claims	As a consumer, if you consider that your rights have been violated, you can make a claim against a company or a professional for the provision of a service or the purchase of a product before your Autonomous Community to take the appropriate measures.
Buy in the European Union	When buying products or contracting services anywhere in the EU, every consumer has the same rights in the following aspects: Contract information, Prices and payments, VAT - Value added tax; Shipping and delivery; Guarantees and returns
Rights in online purchases in the European Union	Help and advice for EU citizens and their families
Commercial quality control (SOIVRE)	The SOIVRE inspection service of the Territorial and Provincial Departments of Commerce, under the General Directorate of Trade and Investment, of the Secretary of State for Foreign Trade, carries out the inspection and commercial quality control of the Pdf icon (91Kb) products subject to trade externally indicated in Order ITC / 2869/2009, which amends Order PRE / 3026/2003 by which rules of inspection and control are issued for the Territorial and Provincial Directorates of Commerce.